1 |
Doyle et al. (2011) |
21 |
20 |
|
Nurse-patient/ caregiver/coworker communi-cation on difficult situations |
○ |
2 |
7 hours in 4 weeks |
Immediately 1 time |
○ |
○ |
○ |
○ |
|
#Objective Structured Clinical Examination (OSCE) rated by instructors |
#Confidence scale and extent of difficulty scale |
ㆍCommunication self-efficacy**ㆍCommunication performance |
2 |
Weert et al. (2011) |
43 |
34 |
|
Nurse-patient communication |
○ |
5 |
3 months |
Immediately 1 time |
× |
○ |
○ |
× |
|
#Developed quality of care through the patient's eyes (QUOTEchemo) rated by instructor#Netherlands Patient Information Recall Questionnaire (NPIRQ) rated by instructors |
× |
ㆍCommunication skills*ㆍImprovement of recall proportion**ㆍRecall of information* |
3 |
Koo et al. (2012) |
47 |
57 |
|
Nurse-patient/coworker communica-tion based on asserti-veness |
○ |
8 |
16 hours for 8 weeks |
Immediately 1 time |
○ |
○ |
○ |
O |
|
#Early resignation rate |
#Self-esteem#Communication conflicts#Turnover intention |
ㆍSelf-esteem**ㆍCommunication conflicts**ㆍEarly resignation rate**ㆍTurnover intention |
4 |
Curtis et al. (2013) |
232 |
240 |
|
Nurse-patient/caregiver/coworker communi-cation on end-of-life care |
○ |
8 |
32 hours |
1 time within 10 months |
○ |
○ |
○ |
× |
|
#Developed quality of communication (QOC) rated by patients, caregivers, doctors#Developed quality of end-of-life care (QEOLC) rated by patients, caregivers, doctors |
#Patient's Personal Health Questionnaire (PHQ-8) |
ㆍPatient's depression**ㆍQuality of communicationㆍQuality of end-of-life care |
5 |
Khodadadi et al. (2013) |
42 |
32 |
|
Nurse-patient communi-cation |
× |
Not specified |
2 months |
Immediately 1 time |
○ |
○ |
× |
× |
|
× |
#Communication skills questionnaire#Job satisfaction questionnaire#Quality of nursing care questionnaire#Self-efficacy questionnaire |
ㆍCommunication skills**ㆍQuality of care**ㆍJob satisfaction ㆍSelf-efficacy |
6 |
Canivet et al. (2014) |
48 |
52 |
|
Nurse-patient communi-cation on cancer pain management |
○ |
Not specified |
105 hours for 3 months |
Immediately 1 time |
○ |
○ |
○ |
× |
|
#Developed pain management communication coding system (PainComCode) rated by instructors |
× |
ㆍGeneric communication skills* |
7 |
Hsu et al. (2014) |
68 |
68 |
|
Nurse-patient communi-cation |
○ |
4 |
8 hours for 2 days |
2 times (1 time at the end of the program, 1 time after 1 month) |
○ |
○ |
○ |
× |
|
#Objective Structured Clinical Examination (OSCE) for Communication Performance Checklist (CPC) rated by instructors#Myocardial nfarction Knowledge Test (MIKT) |
#Communication Competence Scale (CCS)#Communication Self-Efficacy Scale (CSES)#Learning Satisfaction Scale (LSS) |
ㆍCommunication competence**ㆍCommunication self-efficacy**ㆍLearning satisfaction**ㆍMyocardial infarction knowledgeㆍCommunication performance |
8 |
Noordman et al. (2014) |
10 |
10 |
|
Nurse-patient communi-cation |
○ |
Not specified |
6 months |
Immediately 1 time |
○ |
○ |
○ |
× |
|
#Maastrichtse Anamnese en Advies Scorelijst met global items (MAAS-global) rated by instructors#Behaviour Change Counselling Index (BECCI) rated by instructors |
× |
ㆍGeneric communication skills*ㆍMotivational interviewing skills*ㆍClinical competence |
9 |
Hsu et al. (2015) |
92 |
92 |
|
Nurse-patient communi-cation on discharge planning |
○ |
8 |
16 hours for 3 days |
2 times (1 time at the end of the program, 1 time after 1 month) |
○ |
○ |
○ |
× |
|
#Objective Structured Clinical Examination (OSCE) for Communication Competence rated by SP/Performance rated by instructors#Global rating of Communication Performance Checklist (CPC) rated by instructors |
#Communication Competence Scale (CCS)#Communication Self-Efficacy Scale (CSES)#Learning Satisfaction Scale (LSS) |
ㆍCommunication competence**ㆍCommunication self-efficacy**ㆍLearning satisfaction**ㆍInstructors' communication performance**ㆍSP's communication competenceㆍGlobal rating of CPC |
10 |
Kahriman et al. (2016) |
17 |
31 |
|
Empathy |
○ |
5 |
20 hours for 5 weeks |
Immediately 1 time |
× |
○ |
○ |
× |
|
× |
#Empathy Skill Scale (ESS) |
ㆍEmpathy** |
11 |
Oner et al. (2018) |
34 |
36 |
|
Assertive communi-cation |
○ |
4~6 |
12~18 hours for 3 months |
1 time within 2 or 4 weeks |
○ |
○ |
○ |
× |
|
#Modified Pian-Smith speaking up scale rated by instructors |
× |
ㆍSpeaking up |
12 |
Pangh et al. (2019) |
60 |
62 |
|
Nurse-patient communi-cation |
○ |
8 |
8 weeks |
Immediately 1 time |
× |
○ |
× |
× |
|
× |
#Verbal and non-verbal communication skills#Patient safety- related communication skills |
ㆍVerbal/non-verbal communi-cation skills**ㆍPatient safety- related communication skills** |
13 |
Bowen et al. (2020) |
5 |
7 |
|
Nurse-caregiver communi-cation on sensitive issues |
× |
1 |
3~4.5 hour for 1 day |
Immediately 1 time |
○ |
○ |
○ |
× |
|
#Developed communication skills performance Checklist rated by instructors#Developed empathy score rated by instructors |
× |
ㆍCommunication skills perfor-mance**ㆍEmpathy** |