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- Original Article 감정노동자의 심리적 스트레스 완화를 위한 인지행동치료 집단 프로그램 개발 및 효과성 평가: 예비 연구
- 이정은 1ㆍ신재은 1ㆍ김명숙 1ㆍ조문한 1ㆍ이인재 2
- Development and Evaluation of Cognitive Behavioral Group Treatment to Reduce Psychological Stress of Emotion Labor Workers: A Preliminary Study
- Jungeun Lee1, Jaeeun Shin1, Myeongsook Kim1, Moonhan Jo1, Injae Lee2
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STRESS 2016;24(1):35-45
DOI: https://doi.org/10.17547/kjsr.2016.24.1.35
Published online: March 31, 2016
1한신플러스케어, 2한신대학교 휴먼서비스대학
1Hanshin Pluscare, 2Hanshin University, College of Human Service, Seoul, Korea
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Abstract
The current study aims to develop and evaluate cognitive behavioral group treatment to reduce psychological stress of emotion labor workers, considering lack of interventions for emotion labor workers in South Korea. The participants were social workers (N=26) and intra-company telemarketers (N=22) who are considered as representative emotion labor workers. A two day treatment based on Cognitive Behavioral Therapy targeting depression, anxiety, anger, and stress level was developed. Assessments were done pre-to-post treatment. As a result, perceived stress, anger, and anxiety decreased significantly and participants reported high satisfaction with the program. Limitations and suggestions for further study were included. (Korean J Str Res 2016;24:35∼ 45)
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