Abstract

This study investigated the relationship between job stresses, ego-resilience, job satisfaction, and service quality of rehabilitation teachers. The participants were 269 rehabilitation teachers who were employed in residential facilities for disabled people, whose ages ranged from 20 to 58. The psychological tests used in this research included the following: Karasek's Job Content Questionnaire, ego resilience items from CPI, Job Description Index, and SERVQUAL scale. Results indicated that job stresses of rehabilitation teachers were negatively correlated to job satisfaction and service quality, whereas ego-resilience were positively correlated to. Job stresses of rehabilitation teachers accounted approximately 28.2% variance of job satisfaction and only 3.0% variance of service quality. Ego-resilience showed additional accountability for job satisfaction and service quality with job stresses. But there were no significant interaction effects of job stresses or ego-resilience on job satisfaction and service quality. In multiple regression analysis, job stresses, ego-resilience, and job satisfaction accounted for approximately 19% variance of service quality, and job satisfaction was only significant predictor for service quality. It was discussed the role of job stresses and ego-resilience in job satisfaction and quality of service among rehabilitation teachers with previous studies. (Korean J Str Res 2011;19:129∼136)

• Keywords: Job stresses, Ego-resilience, Job satisfaction, Service quality