Abstract

The purpose of this study was to investigate the effect of the perceived social support and self-efficacy on the flight attendants' burnout. Researched participants were 203 number of flight attendants working in an airline company in Korea. Burnout was measured by the questionnaire(MBI) developed by Maslach and Jackson(1981). Social support scale(Park,1985), and self-efficacy scale(Kim,1997) were used to measure each variables - perceived social support and self-efficacy. For the analysis of the data, t-test, ANOVA, Pearsons' bivariate correlation and regression analysis by using SPSS program were used to examine differences between groups. Scheffe post test was to compare pairs of groups. The results obtained in this study are summarized as follow: 1. There were significant differences depending on gender, age in burnourt. Also there was a significant difference depending on monthly working time in the perceived social support, and on gender in self-efficacy. 2. There were significant negative correlations between burnout and social support, and between burnout and self-efficacy. Thus, if the social support of the self-efficacy of flight attendants is high, their burnout is low. But between social support and self-efficacy, there was a significant positive correlation. If the social support of flight attendants is high, their self-efficacy is also high. 3. Burnout was predicted through the regression analsys. Self-efficacy was better predictor of burnout than social support. Overall, the perceived social support and self-efficacy explained 10.5% of variance of burnout. The result of this study presents one of the methods to buffer the burnout of flight attendants by enhancing cognition level of social support and improving self-efficacy.

• Keywords: Burnout, Social support, Self-efficacy, MBI;