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4 "Emotional intelligence"
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Original Articles
Emotional Labor and its Related Factors in Nurses in the Outpatient Department
Eun-Jeong Ma, Kuemsun Han
STRESS. 2020;28(3):160-166.   Published online September 30, 2020
DOI: https://doi.org/10.17547/kjsr.2020.28.3.160
  • 2,118 View
  • 26 Download
  • 3 Citations
Abstract PDF

본 연구는 외래근무 간호사의 감정노동과 관련요인의 관계를 규명하기 위한 서술적 상관관계연구이다. 대상자는 서울, 경기 지역 대학병원에서 근무하는 외래간호사 236명으로 하였으며, 감정노동과 관련요인(직무자율성, 사회적 지지, 자아존중감, 감성지능, 정서상태, 지각된 감정요구)에 대한 척도를 사용하였다. 지각된 감정 요구도가 높을수록 감정노동 정도가 높고, 직무자율성, 자아존중감이 높을수록 감정노동 정도가 낮게 나타났다. 감정노동 설명 요인을 확인하기 위한 다중회귀분석 결과, 자아존중감과 지각된 감정요구는 감정노동을 30.9% 설명하는 것으로 나타났다. 이에 따라 간호관리자와 병원경영자는 외래근무 간호사의 감정노동과 관련요인의 부정적 효과를 최소화하고, 감정노동을 감소시키기 위한 교육프로그램 개발이 요구된다.

Citations

Citations to this article as recorded by  
  • Relationship between Emotional Labor Behaviors and Professionalism Levels in Nursing Students: A Case Study From The Faculty of Health Sciences and A Vocational School of Health
    Ayşe KARADAŞ, Songül DURAN, Serap KAYNAK
    Balıkesır Health Sciences Journal.2021; 10(3): 302.     CrossRef
  • The Moderating Effects of Self-esteem and Ego-resilience on the Relationship between Emotional Labor, Depressive Symptom, and Job Satisfaction in Nurses
    Taeyoun Kim, Kuem Sun Han
    Journal of Korean Academy of psychiatric and Mental Health Nursing.2021; 30(3): 209.     CrossRef
  • The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis
    Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon
    Sustainability.2021; 13(21): 11634.     CrossRef
Effects of Mindfulness-Based Stress Reduction Program for Small and Medium Sized Hospital Nurses
Han Ju Bea, Young Eun
STRESS. 2019;27(4):455-463.   Published online December 31, 2019
DOI: https://doi.org/10.17547/kjsr.2019.27.4.455
  • 2,344 View
  • 151 Download
  • 5 Citations
Abstract PDF
Background:

The purpose of this study was to examine the mediating effects of Mindfulness-Based Stress Reduction Program on Stress response, self-efficacy, emotional intelligence and burnout among nurses.

Methods:

The study was a nonequivalent control group pretest-posttest design, with 34 participants (experimental group: 17, control group: 17). The Mindfulness-Based Stress Reduction program for Small and Medium Sized Hospital Nurses for this study was conducted in pre-class, in-class, and post-class stages for a total of 8 weeks Data were analyzed with an independent t-test and repeated measures ANOVA.

Results:

The experimental group showed significant improvement in stress response (F=3.37, p=.041), burnout (F=3.38, p=.040), emotional intelligence (F=5.10, p=.009) and self-efficacy (F=3.51, p=.049).

Conclusions:

The results of this study show that MBSR program is an effective stress management method for small and medium Sized Hospital Nurses. Therefore, the MBSR program is recommended to nurses and health care providers for stress management.

Citations

Citations to this article as recorded by  
  • Interventions to reduce burnout among clinical nurses: systematic review and meta-analysis
    Miran Lee, Chiyoung Cha
    Scientific Reports.2023;[Epub]     CrossRef
  • Effects of Emotional Intelligence on Job Satisfaction of Pediatric Nurses: The Mediating Effect of Communication Skills and Pediatric Nurse-Parent Partnership
    Da Gyeon Lee, Mi-Young Choi
    Journal of Korean Academy of Nursing.2023; 53(5): 514.     CrossRef
  • Mediating effect of resilience between post-traumatic stress and emotional exhaustion in nurses during the COVID-19 pandemic
    Juhee Jeong, Yeoungsuk Song
    The Journal of Korean Academic Society of Nursing Education.2022; 28(2): 193.     CrossRef
  • Effect of Stress on Quality of Life of Shift Nurses in Tertiary General Hospital: The Mediating Effect of Mindfulness
    Eunhee Hwang
    Healthcare.2022; 11(1): 71.     CrossRef
  • Effects of a Healing Rhythm System Based on ECG Waveform Simulation on Stress, EEG, Heart Rate, and Anxiety in University Students; A Randomized Controlled Trial
    Jae Kyeum Lee, Ik-Lyul Bae
    Stress.2020; 28(4): 237.     CrossRef
The Effects of Emotional Labor on Job Satisfaction of Hotel Employees: Analyzing Moderating Effects of Emotional Intelligence
Kwang-Hi Park
STRESS. 2018;26(3):166-172.   Published online September 30, 2018
DOI: https://doi.org/10.17547/kjsr.2018.26.3.166
  • 1,214 View
  • 20 Download
  • 3 Citations
Abstract PDF
Background:

The aims of this paper is to investigate the moderating effect of emotional intelligence on the relationship between emotional labor and job satisfaction of hotel employees and to find a way to increase job satisfaction of them.

Methods:

This study is a cross-sectional empirical study conducted for hotel employees in Korea. A total of 314 completed responses were collected and analyzed. Hierarchical regression analysis was employed to test the hypotheses.

Results:

Emotional dissonance decrease job satisfaction, but emotional effort improves it. “Ability to understand emotion” and “ability to understand others’ emotion” are moderating factors that increase job satisfaction joining with emotional effort.

Conclusions:

In order for hotel employees to be satisfied with their jobs, it is necessary to develop and implement an emotional intelligence improvement education program that can improve job satisfaction by positively moderating emotional labor.

Citations

Citations to this article as recorded by  
  • Emotion-rule dissonance and job satisfaction: A moderated mediation model of work engagement and hotel segment
    Silvia Ortiz-Bonnin, María Esther García-Buades
    Zeitschrift für Tourismuswissenschaft.2023; 15(1): 53.     CrossRef
  • Understanding the relationships among emotional exhaustion, job satisfaction, and emotional intelligence of hotel front desk employees
    Kwang-Hi Park, Dae-Kwan Kim
    Asia Pacific Journal of Tourism Research.2021; 26(5): 504.     CrossRef
  • Research on How Emotional Expressions of Emotional Labor Workers and Perception of Customer Feedbacks Affect Turnover Intentions: Emphasis on Moderating Effects of Emotional Intelligence
    Young Hee Lee, Suk Hyung Bryan Lee, Jong Yong Chung
    Frontiers in Psychology.2019;[Epub]     CrossRef
Effects of Empowerment and Emotional Intelligence in the Relationship between Clinical Practicum Stress and Burnout among Nursing College Students
Chung Mee Ko
STRESS. 2017;25(2):120-127.   Published online June 30, 2017
DOI: https://doi.org/10.17547/kjsr.2017.25.2.120
  • 1,599 View
  • 69 Download
  • 3 Citations
Abstract PDF
Backgound:

This study was to identify the effects of empowerment and emotional intelligence in the relationship between clinical practicum stress and burnout among nursing college students.

Methods:

A cross-sectional survey was conducted on a sample of 247 students enrolled in a 4-year undergraduate nursing program at one university located in Seoul and two universities at Chungcheongnam-do, with a practicum experience at least one semester. Data were collected by convenience sampling using self-reported questionnaires that consisted of general characteristics, clinical practicum stress, empowerment, emotional intelligence, and burnout. Data were analyzed with descriptive statistics, t-test, ANOVA, correlation, and hierarchical multiple regression.

Results:

Major findings were as follows. First, clinical practicum stress had a significant positive effect on burnout. Second, empowerment and emotional intelligence had significant negative effects on burnout. Third, emotional intelligence had a moderating effect between clinical practicum stress and burnout, but empowerment did not.

Conclusions:

Results of the study suggest that a need to reduce the degree of burnout by enhancing empowerment and emotional intelligence of nursing college students. Further development and application of programs which can improve nursing college students’ empowerment and emotional intelligence are needed.

Citations

Citations to this article as recorded by  
  • The multiple mediating effects of grit and learning agility on academic burnout and learning engagement among Korean university students: a cross-sectional study
    Mi-Kyeong Jeon, Insook Lee, Mi-Young Lee
    Annals of Medicine.2022; 54(1): 2698.     CrossRef
  • The Mediating Effect of Interpersonal Relations on the Association between Emotional Intelligence and Happiness of Nursing Students
    Su Jin Kim
    Journal of Korean Academy of Psychiatric and Mental Health Nursing.2019; 28(2): 103.     CrossRef
  • Influence of Social Support on the Relationship between Practice Stress, Emotional Labor and Burnout among Nursing Students
    Yoon Goo Noh
    Journal of Korean Academy of Nursing Administration.2017; 23(5): 461.     CrossRef

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