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- The Influence of Role Conflict, Emotional Labor, and Resilience on Burnout in Nurses: A Descriptive Correlational Study
- Ahsil Lee, Kuem Sun Han, Soo Kyung Park, Sung Reul Kim, Soo Yeon Lee, Nari Lee, Siyoung Koak
- STRESS. 2026;34(1):25-33. Published online March 30, 2026
- DOI: https://doi.org/10.17547/kjsr.2026.34.1.25
- 217 View
- 18 Download
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Abstract
PDF - Background
Nurses frequently experience physical and psychological burnout due to continuous interactions not only with patients and their families but also with various healthcare professionals. Burnout can negatively impact patient care and lead to turnover, making it crucial to identify factors contributing to nurse burnout.
Methods
This study is a descriptive correlational study aimed at examining the effects of nurses’ role conflict, emotional labor, and resilience on burnout. Data collection occurred between July 8 and July 21, 2024, from 134 nurses with at least six months of clinical experience. A structured questionnaire measured role conflict, emotional labor, resilience, and burnout. Statistical analyses included descriptive statistics, independent t-tests, ANOVA, Pearson correlation, and stepwise multiple regression using SPSS 25.0.
Results
Burnout significantly differed by age, work department, and job satisfaction. Nurses in their 30s, those working in general wards or special units, and those with lower job satisfaction showed higher burnout levels. Job satisfaction, resilience, role conflict, emotional labor, and work department were identified as significant factors associated with burnout.
Conclusions
Burnout among nurses is influenced by personal and work-related factors. Strategies to enhance resilience and job satisfaction, along with efforts to reduce emotional labor and role conflict, are essential to prevent and manage burnout and support nurses’ well-being.
- The Influence of the Emotional Labor, Professional Self-Concept, Self-Efficacy & Social Support of Emergency Room Nurse’s Burnout
- Miro Kim, Eunju Seo, Sung Hee Shin
- STRESS. 2019;27(4):404-411. Published online December 31, 2019
- DOI: https://doi.org/10.17547/kjsr.2019.27.4.404
- 7,236 View
- 408 Download
- 8 Citations
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Abstract
PDF
Background: The purpose of this study was to investigate the effects of emotional labor, professional self-concept, self-efficiency and social support on burnout of emergency room nurses by verifying the level of burnout of them. Through this, we will reduce the turnover and secure professional manpower and they will provide basic data on efficient manpower management.
Methods: The subjects of this study were 130 emergency room nurses of eight hospitals in Seoul. The collected datas were analyzed by the SPSS Version 24.0 program using the percentage, mean and standard deviation, t-test, ANOVA, Scheffe test, Pearson’s correlation coefficient and multiple regression analysis.
Results: The level of emotional labor of emergency room nurses was higher than that of other nurses. Professional self-concept, self-efficiency and social support have a negative correlation with burnout and there is a positive correlation between professional self-concept, self-efficiency and social support. The major factors influencing burnout were professional self-concept, which was a significant negative influence factor, emotional labor was a significant positive influence and self-efficiency showed a significant negative influence factor.
Conclusions: To reduce the burnout of emergency room nurses, an emotional management program, positive self-concept formation for emergency room nurses are needed. In addition, it is necessary to develop and apply a variety of intervention programs to build policy for long- term working nurse and social support systems.
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Citations
Citations to this article as recorded by
- Professional Self-Concept, Job Stress, and Triage Competency Among Emergency Nurses: Secondary Data Analysis of a Cross-Sectional Survey
You-Jin Cho, Young-Ran Han, Yeo-Won Jeong
Journal of Emergency Nursing.2022; 48(3): 288. CrossRef - Relationships between Violence Experience, Resilience, and the Nursing Performance of Emergency Room Nurses in South Korea
Sarang Kim, Minkyung Gu, Sohyune Sok
International Journal of Environmental Research and Public Health.2022; 19(5): 2617. CrossRef - Psychometric Properties of the Korean Version of the Nursing Profession Self-Efficacy Scale
Seon Mi KIM, Ju Hee KIM, Jung Min KWAK
Journal of Nursing Research.2022; 30(2): e197. CrossRef - Effects on Triage Competency Based on Nursing Task Performance and Self-Efficacy of Nurses in Regional Emergency Medical Institutions
Su Jin Kim, Su Ol Kim
Korean Journal of Adult Nursing.2022; 34(3): 304. CrossRef - Perception of Clinical Ladder System, Professional Self-Concept, Self-Efficacy, and Organizational Commitment by the Level of Clinical ladder among Intensive Care Unit Nurses
Ji Hyun Lee, Su Jung Choi
Journal of Korean Critical Care Nursing.2022; 15(3): 51. CrossRef - Examining Emotional Labor in COVID-19 through the Lens of Self-Efficacy
Lixia Yao, Jie Gao
Sustainability.2021; 13(24): 13674. CrossRef - The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis
Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon
Sustainability.2021; 13(21): 11634. CrossRef - Effects of exposure to endocrine disruptors, burnout, and social support from peers on premenstrual syndrome in nurses
Hye Young Chang, SoMi Park
Korean Journal of Women Health Nursing.2020; 26(2): 171. CrossRef
- Professional Self-Concept, Job Stress, and Triage Competency Among Emergency Nurses: Secondary Data Analysis of a Cross-Sectional Survey
- The Effect of Emotional Labor, Job Stress and Social Support on Nurses’ Job Satisfaction
- Seung Young Lee, Duck Ho Kim
- STRESS. 2019;27(3):215-223. Published online September 30, 2019
- DOI: https://doi.org/10.17547/kjsr.2019.27.3.215
- 8,389 View
- 799 Download
- 9 Citations
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Abstract
PDF
Background: This study was a descriptive survey research on nurse’s job satisfaction to identify the effects of emotional labor, job stress, social support.
Methods: The participants were 177 shift nurses working at three general hospital. Data were analyzed using descriptive statistics, t-test, ANOVA, pearson correlation coefficients and multiple regression with SPSS 22.0.
Results: Job satisfaction of nurses was positively correlated with deep acting of emotional labor and social support, while job satisfaction and job stress were negatively correlated. Social support was positively correlated with deep acting of emotional labor. And job stress had a positive correlation with the surface acting of emotional labor. The most important factor affecting nurse’s job satisfaction was deep acting of emotional labor (β=.446), social support (β=.326), job stress (β=−.198), and age (β=.161), which together explained there job satisfaction up to 42.5% (F=22.690, p<.001).
Conclusions: Through this study result, we found the factors influencing nurse’s job satisfaction were such as deep acting of emotional labor, social support, job stress, and age, among which the deep acting was the most influential factor. The results of this study reveals that an operation of educational program relating to the deep acting is needed for improving the nurse’s job satisfaction. And social support is also required highly, such as the active communication programs for cooperation of nurses and the providing resources necessary for work. In addition, a special program coping the stress intensification should be operated to reduce job stress.
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Citations
Citations to this article as recorded by- Influences of Clinical Nurses’ Second Victim Experience after Patient Safety Incidents, Individual and Organizational Support, and Job Satisfaction on Turnover Intention
Hyeran Kang, Jeong-Hee Kim
Journal of Korean Academy of Nursing Administration.2026; 32(1): 58. CrossRef - The Controlling Effect of Emotional Intelligence in the Relationship between Job Stress and Job Satisfaction of Skin Care Office Workers
Tae-Hee Kim, Mi-Seon Lee, Mi-Young Yun
Journal of the Korean Society of Cosmetology.2025; 31(3): 504. CrossRef - Factors Influencing the Perception of Decent Work by Nurses
Chung Hee Woo, Yu Jin Lee
Journal of Korean Academy of Nursing Administration.2025; 31(3): 227. CrossRef - Reconceptualizing Emotional Labor as Affective Governance: Gendered Institutionalization and Structural Inequality
Go‐Eun Bae, Minjae Choi
Sociology Compass.2025;[Epub] CrossRef - Influence of Work Environment, Missed Nursing Care, and Non-Nursing Tasks of Hospital Nurses on Job Stress
Ji Yeong Park, Kyoung Ja Kim
Journal of Korean Academy of Nursing Administration.2024; 30(3): 246. CrossRef - Assessing the Impact of Job Demand, Surface Acting, and Workplace Social Support on Social workers’ Job Satisfaction
Yoewon Yoon, Soomin Shin, Seonwoo Lee
Human Service Organizations: Management, Leadership & Governance.2024; : 1. CrossRef - The association between health status and job satisfaction among female workers: A nationwide cross‐sectional study
Sung‐Heui Bae
Nursing & Health Sciences.2021; 23(4): 908. CrossRef - The Mediating Effect of Perceived Appraisal Support on the Relationship between Neuroticism and Occupational Stress in Firefighters
Yoonjung Kim
Journal of Korean Academy of Community Health Nursing.2021; 32(3): 396. CrossRef - The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis
Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon
Sustainability.2021; 13(21): 11634. CrossRef
- Influences of Clinical Nurses’ Second Victim Experience after Patient Safety Incidents, Individual and Organizational Support, and Job Satisfaction on Turnover Intention
- The Effect of Call Center Consultant ’s Emotional Labor on Burnout: The Moderating Effect of Resilience and Social Support
- Hayoung Park, Jungkyu Kim
- STRESS. 2018;26(4):340-349. Published online December 31, 2018
- DOI: https://doi.org/10.17547/kjsr.2018.26.4.340
- 4,439 View
- 71 Download
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Abstract
PDF
Background: The purpose of this study was to examine the moderating effect of resilience and social support to analyze that call center consultants’ emotional labor impacts on the burnout.
Methods: A survey questionnaire was conducted to people who work at call center in Gwangju and Deagu. The data from 444 were analyzed.
Results: The result from the hierarchical multiple regression is as follows. First, deep acting decreased burnout, but surface acting of emotional labor increased burnout. Also, frequency of emotion display, variety of emotion required to be expressed and attentiveness to required display rules increased burnout. Second, Resilience had moderating effect between deep acting and burnout. Third, the moderate effect of interaction of social support from leader with surface action was found at burnout. Also, moderating effect of social support from leader were shown in frequency of emotion display with burnout and attentiveness to required display rules with burnout. Fourth, social support from colleague did not have buffering effect on emotional labor and burnout.
Conclusions: It is expected that the moderator variables identified in this study can be used for prevention and treatment of burnout caused by emotional labor.
- The Effect of Emotional Labor, Social Support and Anger Expression on Nurses’ Organizational Commitment
- Ji Eun Kim, Sung Hee Shin, Suk Jeong Ko
- STRESS. 2018;26(1):1-6. Published online March 31, 2018
- DOI: https://doi.org/10.17547/kjsr.2018.26.1.1
- 4,215 View
- 101 Download
- 14 Citations
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Abstract
PDF
Background: This study was conducted to identify the effects of emotional labor, social support, anger expression on nurses’ organizational commitment.
Methods: The participants were 175 nurses working at one university hospital. Data were collected from January 26th to February 2nd in 2015 and were analyzed with Multiple Regression Analysis.
Results: The most influential factor on nurse’s organizational commitment was supervisor’s support (β= .40) followed by emotional labor (β=−.24) and peer’s support (β=.15), which together explained their organizational commitment up to 35.0% (F=16.36, p<.001).
Conclusions: Through this study result, the factors influencing nurse’s organizational commitment were supervisor’s support, emotional labor, and peer support, among which supervisor’s support was the most influential factor. The results of the study improve nurse’s organizational commitment, supervisor’s support is needed for nurses to understand and solve problems that they encounter.
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Citations
Citations to this article as recorded by- Effects of social support on organizational commitment among experienced nurses experiencing department rotation: the mediating effect of organizational socialization
Young Jun Jang, Jeong A Jeong, Yu Seung Ban, Seon Hwa Park, Eun Jee Lee
Journal of Korean Academy of Nursing.2025; 55(3): 364. CrossRef - Experience of violence, social support, nursing practice environment, and burnout on mental health among mental health nurses in South Korea: A structural equation modeling analysis
Jung Suk Park, Hee Kyung Kim, Mihyoung Lee
Applied Nursing Research.2024; 78: 151819. CrossRef - Factors Influencing Job Embeddedness in Emergency Room Nurses: Focus on Positive Psychological Capital, Gratitude, and Anger Expression
Sa Rang Joo, Mi-Jung Kang
Journal of Korean Academy of psychiatric and Mental Health Nursing.2024; 33(4): 383. CrossRef - Effects of Clinical Nurses’ Job Crafting on Organizational Effectiveness Based on Job Demands-Resource Model
Eun Young Lee, Eungyung Kim
Journal of Korean Academy of Nursing.2023; 53(1): 129. CrossRef - A structural model of nursing students’ performing communication skills
Cho Rong Gil, Kyung Mi Sung
The Journal of Korean Academic Society of Nursing Education.2023; 29(2): 148. CrossRef - Effect of Clinical Practice Stress and Anger Expression on Assertive Behavior in Nursing Students
Eun-Ju LEE, Gyu-Li BAEK
JOURNAL OF FISHRIES AND MARINE SCIENCES EDUCATION.2022; 34(1): 104. CrossRef - The life history narrative of clinical nurses with more than 30 years of experience
Bong Ja Shin, Eun Young Park
BMC Nursing.2022;[Epub] CrossRef - Work Performance, Anger Management Ability, Resiliece, and Self Compassion of Clinical Nurses
Young Ae Kim, Kuem Sun Han
Journal of Korean Academy of psychiatric and Mental Health Nursing.2021; 30(2): 110. CrossRef - Influences of Workplace Violence on Depression among Nurses: The Mediating Effect of Social Support
Eun-Mi Seol, Soohyun Nam
STRESS.2021; 29(1): 37. CrossRef - Factors Influencing Organizational Commitment of Nurses in Korean Red Cross Blood Center: Focusing on Positive Psychological Capital, Communication Ability, and Social Support
Sun Young Park, Jae Soon Yoo
Journal of Korean Academy of Community Health Nursing.2020; 31(2): 179. CrossRef - Emotional Labor and its Related Factors in Nurses in the Outpatient Department
Eun-Jeong Ma, Kuemsun Han
Stress.2020; 28(3): 160. CrossRef - Effects of Positive Psychological Capital, Social Support and Head Nurses' Authentic Leadership on Organizational Commitment of Nurses at the Advanced Beginner Stage
Hye Sook Kwon, Yeongmi Ha
Journal of Korean Academy of Nursing Administration.2020; 26(3): 284. CrossRef - The Moderating Effect of Supervisor's Support in Relation to Violence Experience between Co-workers and Organizational Commitment of Nurses Working in Special Departments of a Hospital
Kyung Min Kim, Eun Nam Lee, Moon Ja Kim
Journal of Korean Academy of Nursing Administration.2020; 26(4): 400. CrossRef - The Effect of Emotional Labor, Job Stress and Social Support on Nurses’ Job Satisfaction
Seung Young Lee, Duck Ho Kim
Stress.2019; 27(3): 215. CrossRef
- Effects of social support on organizational commitment among experienced nurses experiencing department rotation: the mediating effect of organizational socialization
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