- The Effect of Emotional Labor, Job Stress and Social Support on Nurses’ Job Satisfaction
-
Seung Young Lee, Duck Ho Kim
-
STRESS. 2019;27(3):215-223. Published online September 30, 2019
-
DOI: https://doi.org/10.17547/kjsr.2019.27.3.215
-
-
4,269
View
-
531
Download
-
4
Citations
-
Abstract
PDF
-
Background:
This study was a descriptive survey research on nurse’s job satisfaction to identify the effects of emotional labor, job stress, social support.
Methods:
The participants were 177 shift nurses working at three general hospital. Data were analyzed using descriptive statistics, t-test, ANOVA, pearson correlation coefficients and multiple regression with SPSS 22.0.
Results:
Job satisfaction of nurses was positively correlated with deep acting of emotional labor and social support, while job satisfaction and job stress were negatively correlated. Social support was positively correlated with deep acting of emotional labor. And job stress had a positive correlation with the surface acting of emotional labor. The most important factor affecting nurse’s job satisfaction was deep acting of emotional labor (β=.446), social support (β=.326), job stress (β=−.198), and age (β=.161), which together explained there job satisfaction up to 42.5% (F=22.690, p<.001).
Conclusions:
Through this study result, we found the factors influencing nurse’s job satisfaction were such as deep acting of emotional labor, social support, job stress, and age, among which the deep acting was the most influential factor. The results of this study reveals that an operation of educational program relating to the deep acting is needed for improving the nurse’s job satisfaction. And social support is also required highly, such as the active communication programs for cooperation of nurses and the providing resources necessary for work. In addition, a special program coping the stress intensification should be operated to reduce job stress.
-
Citations
Citations to this article as recorded by
- Influence of Work Environment, Missed Nursing Care, and Non-Nursing Tasks of Hospital Nurses on Job Stress
Ji Yeong Park, Kyoung Ja Kim Journal of Korean Academy of Nursing Administration.2024; 30(3): 246. CrossRef - The association between health status and job satisfaction among female workers: A nationwide cross‐sectional study
Sung‐Heui Bae Nursing & Health Sciences.2021; 23(4): 908. CrossRef - The Mediating Effect of Perceived Appraisal Support on the Relationship between Neuroticism and Occupational Stress in Firefighters
Yoonjung Kim Journal of Korean Academy of Community Health Nursing.2021; 32(3): 396. CrossRef - The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis
Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon Sustainability.2021; 13(21): 11634. CrossRef
|