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The Influence of the Emotional Labor, Professional Self-Concept, Self-Efficacy & Social Support of Emergency Room Nurse’s Burnout
Korean J Stress Res 2019;27:404-412
Published online December 31, 2019
© 2019 Korean Society of Stress Medicine.

Miro Kim1 , Eunju Seo2 , Sung Hee Shin2

1Department of Nursing, Kangbuk Samsung Hospital, Seoul, 2College of Nursing Science, Kyung Hee University, Seoul, Korea
Correspondence to: Sung Hee Shin
College of Nursing Science, Kyung Hee University, 26 Kyunghee- daero, Dongdaemun-gu, Seoul 02447, Korea
Tel: +82-2-961-0917
Fax: +82-2-961-9398
Received November 15, 2019; Revised December 18, 2019; Accepted December 19, 2019.
Articles published in stress are open-access, distributed under the terms of the Creative Commons Attribution License (, which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
Background: The purpose of this study was to investigate the effects of emotional labor, professional self-concept, self-efficiency and social support on burnout of emergency room nurses by verifying the level of burnout of them. Through this, we will reduce the turnover and secure professional manpower and they will provide basic data on efficient manpower management.
Methods: The subjects of this study were 130 emergency room nurses of eight hospitals in Seoul. The collected datas were analyzed by the SPSS Version 24.0 program using the percentage, mean and standard deviation, t-test, ANOVA, Scheffe test, Pearson's correlation coefficient and multiple regression analysis.
Results: The level of emotional labor of emergency room nurses was higher than that of other nurses. Professional self-concept, self-efficiency and social support have a negative correlation with burnout and there is a positive correlation between professional self-concept, self-efficiency and social support. The major factors influencing burnout were professional self-concept, which was a significant negative influence factor, emotional labor was a significant positive influence and self-efficiency showed a significant negative influence factor.
Conclusions: To reduce the burnout of emergency room nurses, an emotional management program, positive self-concept formation for emergency room nurses are needed. In addition, it is necessary to develop and apply a variety of intervention programs to build policy for long- term working nurse and social support systems.
Keywords : Emotional stress, Self-concept, Self-efficacy, Social support, Psychological burnout

December 2019, 27 (4)

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