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Role Conflict and Conflict Management Styles of Hospital Nurses
Korean J Str Res 2015;23:147-158
Published online September 30, 2015
© 2015 Korean Society of Stress Medicine.

Younebook Lee1, Hyeakyung Lee2

Nursing Department, 1Chungbuk National University Hospital, Cheongju, 2Jungwon University, Goesan, Korea
Correspondence to: 이혜경, 
충북 괴산군 괴산읍 문무로 85 우28024, 중원대학교 간호학과
Tel: 043-830-8845, E-mail:
Received August 18, 2015; Revised September 1, 2015; Accepted September 25, 2015.
This study is narrative research attempted to provide basic data to present a direction for improving the work environment and for adjusting the role conflict of hospital nurses by revealing the degree of the role conflict occurring in various areas when performing their roles and by investigating which types they manage the conflict during their role conflict situations. The research subjects are 213 nurses working in C University Hospital in C City who have more than one year of experience. The study results are as follows: The total average of hospital nurses' role conflict showed a slightly higher score than the median with 1.91 points (range 0∼3 points). Of the degree of role conflict that hospital nurses experience, the score was the highest of the role conflict between patients/caregivers relationship (2.15 points). Regarding the conflict management types, the score of mixed type was the highest. The study also revealed that relatively positive conflict management methods such as combination and compromise types are used. It seems that the nurses need to find more fundamental conflict resolution methods through active conflict management methods. (Korean J Str Res 2015;23:147∼158)
Keywords : Role, Conflict, Management, Nurses
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