search for




 

Role Conflict and Conflict Management Styles of Hospital Nurses
Korean J Str Res 2015;23:147-158
Published online September 30, 2015
© 2015 Korean Society of Stress Medicine.

Younebook Lee1, Hyeakyung Lee2

Nursing Department, 1Chungbuk National University Hospital, Cheongju, 2Jungwon University, Goesan, Korea
Correspondence to: 이혜경, 
충북 괴산군 괴산읍 문무로 85 우28024, 중원대학교 간호학과
Tel: 043-830-8845, E-mail: lee-hk1214@hanmail.net
Received August 18, 2015; Revised September 1, 2015; Accepted September 25, 2015.
Abstract
This study is narrative research attempted to provide basic data to present a direction for improving the work environment and for adjusting the role conflict of hospital nurses by revealing the degree of the role conflict occurring in various areas when performing their roles and by investigating which types they manage the conflict during their role conflict situations. The research subjects are 213 nurses working in C University Hospital in C City who have more than one year of experience. The study results are as follows: The total average of hospital nurses' role conflict showed a slightly higher score than the median with 1.91 points (range 0∼3 points). Of the degree of role conflict that hospital nurses experience, the score was the highest of the role conflict between patients/caregivers relationship (2.15 points). Regarding the conflict management types, the score of mixed type was the highest. The study also revealed that relatively positive conflict management methods such as combination and compromise types are used. It seems that the nurses need to find more fundamental conflict resolution methods through active conflict management methods. (Korean J Str Res 2015;23:147∼158)
Keywords : Role, Conflict, Management, Nurses
References
  1. Buchan J, Black S (2011) The impact of Pay Increases on Nurses'Labour Market. A Review of Evidence from Four OECD Countries. OECD Health Working Papers. 57: 47.
  2. Chi SA, Lee EH, Cho KS et al. (2004) A Study for Establishment of Clinical's Roles in Korea. J Korean Clin Nurs Res. 9: 107-123.
  3. Cho YA, Kim KS (2013) Effects of Assertiveness Training for ICU Nurses. J Korean Clin Nurs Res. 19: 255-264.
  4. Giladi S, Guglielmetti C (2014) Interprofessional team dynamics and information flow management in emergency departments. J Adv Nurs. 70: 1299-1309.
    Pubmed CrossRef
  5. Ha NS (2013) The Relationship between the Head Nurse's Decision Making Style Perceived by Nurses and Job Satisfaction, Role Conflict and the Organizational Health in Nurses. Korean J Str Res. 21: 61-71.
  6. Hendel T, Fish M, Berger O (2007) Nurse/physician conflict management mode choices: Implications for improved collaborative practice. Nurs Adm Q. 31: 244-253.
    Pubmed CrossRef
  7. Kaddourah BT, Khalidi A, Abu-Shaheen AK et al. (2013) Factors impacting job satisfaction among nurses from a tertiary care centre. J Korean Clin Nurs Res. 22: 3153-3159.
    Pubmed CrossRef
  8. Kang JY (2012) Spousal support and job satisfaction of married nurses' influence on their role conflict. npublished master's thesis. Sungkyunkwan University. Seoul.
  9. Kang KN (2012) Nurses' Practice environment, nursing professionalism career commitment, and turnover intention in the smallmedium sized hospital. Unpublished master's thesis. Ewha Womans University. Seoul.
  10. Kang SY (2013) The Process of Overcoming the Professional Burnout of Clinical Nurses. J Korean Acad Nurs Adm. 19: 427-436.
    CrossRef
  11. Kilmann, RH, Thomas, KW (1975) Interpersonal Conflict-Handing Behavior as Reflections of Jungian Personality Dimensions. Psychol Rep. 18: 741-752.
  12. Kim CB, Kim PS (2012) Current status and new policy direction of healthcare personnel in Korea. Journal of the Korean Medical Association, 55: 940-949.
    CrossRef
  13. Kim JK, Kim MJ (2011) A Review of Research on Hospital Nurses'Turnover Intention. J Korean Acad Nurs Adm. 17: 538-550.
    CrossRef
  14. Kim SE (2010) Conflict Management Styles and Communication Competence of Nurses. Unpublished master's thesis. Ajou University. Suwon.
  15. Kwon JW (2006) Influence of Role Ambiguity and Role Conflict on MNCs Employees' Organizational-Commitment: A Cross-National Comparative Study. International Business Journal. 17: 81-104.
  16. Lee BJ, Kim MU (2012) An exploratory investigation on conflicts between physicians and nurses. The Korean Journal of Industrial and Organizational Psychology. 25: 1-25.
  17. Lee EH, Cho KS, Son HM et al. (2012) A Study of the Nurses' Role Perception and Conflict in the Hospital Nurses. Hospital Nurses Association. 1-84.
  18. Lee EH, Cho KS, Son HM et al. (2013) Frequency and Severity of the Nurses' Role Conflict in the Hospital Nurses. J Korean Clin Nurs Res. 19: 81-95.
  19. Lee HL, Yoon KW (2004) Influences on the Duty Performance of industrial Counselor's Role Conflicts and Duty Stresses. Kor. J. Counsel. psychoth. 16: 309-325.
  20. Lee JS, Kim JS (2012) Professional Role Conflict Experience of Perioperative Nurses through Nursing Performance. Korean J Str Res. 20: 257-266.
  21. Lee JW, Bak YI, Baek SJ et al. (2014) How Hospital Nurses Communicate with Physicians?. Seoul National University the Journal of Humanites. 71: 345-385.
    CrossRef
  22. Lee KH (2007) The Relationship Between the Style of Communication and Conflict Management Approaches Within Organization. Unpublished master's thesis. Dankook University. Seoul.
  23. Nelson GA, King ML, Brodine S (2008) Nurse-Physician Collaboration On Medical-Surgical Units. Medsurg Nurs. 17: 35-40.
    Pubmed
  24. Park MH (2001) Managing Nurses' Role Conflict at Hospitals. Unpublished master's thesis. Chungbuk National University. Cheongju.
  25. Sim SJ (2015) Job Stress and Communication Skills according to Conflict Management Types in ICU Nurses. Unpublished master's thesis. Gachon University. Seongnam.
  26. Sohn IS, Kim HS, Kwon JS et al. (2008) Development of an Instrument to Measure Organizational Socialization of New Clinical Nurses. J Korean Clin Nurs Res. 14: 85-97.
  27. Son EJ (2011) Nurses Role Conflicts Influencing on the Organizational Commitments and Turnover Intentions. Unpublished master's thesis. Kyung-Hee University. Seoul.
  28. Song KJ, Park SH, Cho JS et al. (2006) A Study on the Nurse Performance Appraisal in a University-affiliated Hospital. J Korean Clin Nurs Res. 12: 97-108.
  29. Sung MH (2006) A Comparative Study on Role Conflict and Job Satisfaction between Nurses in ICU and Nurses in General Ward. J Korean Acad Nurs Adm. 12: 104-112.
  30. Yoo CS, Kim JH, Kim MY et al. (2012) Factors Related to Organizational Socialization of New Nurses. J Korean Clin Nurs Res. 18: 239-250.
  31. Yoo SJ, Choi YH (2009) Predictive Factors Influencing Turnover Intention of Nurses in Small and Medium-Sized. J Korean Acad Nurs Adm. 15: 16-25.


December 2017, 25 (4)