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The Effect of Emotional Labor, Job Stress and Social Support on Nurses’ Job Satisfaction
Korean J Stress Res 2019;27:215-223
Published online September 30, 2019
© 2019 Korean Society of Stress Medicine.

Seung Young Lee1 , Duck Ho Kim2

1Hospital Management & Development Institute, Seoul, 2Department of Nursing, Gachon University, Incheon, Korea
Correspondence to: Duck Ho Kim
Department of Nursing, Gachon University, 191 Hambakmoei-ro, Yeonsu-gu, Incheon 21935, Korea
Tel: +82-32-870-4273
Fax: +82-32-820-4201
Received June 14, 2019; Revised August 8, 2019; Accepted August 13, 2019.
Articles published in stress are open-access, distributed under the terms of the Creative Commons Attribution License (, which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
Background: This study was a descriptive survey research on nurse’s job satisfaction to identify the effects of emotional labor, job stress, social support. Methods: The participants were 177 shift nurses working at three general hospital. Data were analyzed using descriptive statistics, t-test, ANOVA, pearson correlation coefficients and multiple regression with SPSS 22.0. Results: Job satisfaction of nurses was positively correlated with deep acting of emotional labor and social support, while job satisfaction and job stress were negatively correlated. Social support was positively correlated with deep acting of emotional labor. And job stress had a positive correlation with the surface acting of emotional labor. The most important factor affecting nurse’s job satisfaction was deep acting of emotional labor (β=.446), social support (β=.326), job stress (β=−.198), and age (β=.161), which together explained there job satisfaction up to 42.5% (F=22.690, p<.001). Conclusions: Through this study result, we found the factors influencing nurse’s job satisfaction were such as deep acting of emotional labor, social support, job stress, and age, among which the deep acting was the most influential factor. The results of this study reveals that an operation of educational program relating to the deep acting is needed for improving the nurse’s job satisfaction. And social support is also required highly, such as the active communication programs for cooperation of nurses and the providing resources necessary for work. In addition, a special program coping the stress intensification should be operated to reduce job stress.
Keywords : Nurses, Emotional, Job stress, Social support, Job satisfaction

September 2019, 27 (3)

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